2. Returns


If you are not satisfied with the item (s) after receiving the order, you can make an exchange or return.

Deadline for exchange and / or return of articles: 14 days after delivery date.

There will be no exchanges or returns of articles that show signs of use or that have damaged packaging. Items that do not include all accessories, documentation, labels or original packaging will be rejected.

In cases of return, the amount paid for shipping costs will not be refunded.

The return shipping costs are the responsibility of the customer. Returns with postage paid to the recipient will not be accepted.

When shipping the exchange item (s), the cost of a new shipment, which you can see here, applies.

Note: items purchased with promotional codes can be exchanged for items of equal or less value with the same discount obtained on the initial purchase. In case of exchange for items of higher value, the difference between the amount paid on the initial purchase and the entire value of the item for exchange will be calculated.

How to make an exchange or return?

Contact us by email planob.figfoz@gmail.com or 918763563.

Prepare a package. Check that the packaging is properly closed and packed.

Send the package with tracking service (registered mail) so that it is possible to locate the package path. Shipping must be made to the address:

Plano b
Rua Cândido dos Reis 95
3080-155 Figueira da Foz

Keep proof of shipping. We are not responsible for items that are lost when transporting the customer to our warehouse.

Exchanges and returns in physical store

The exchange or return can be carried out in our physical store within 14 days after receiving the order.

Plano B
Rua Cândido dos Reis 95
3080-155 Figueira da Foz

To do this, you must be accompanied by the item (s) and the respective order invoice.